Refund policy
BlackSheep Innovations Australia Awning Return & Refund Policy
At BlackSheep Innovations Australia, we are committed to providing high-quality products. If you have purchased a BlackSheep Innovations Australia Awning through our online shop, please read our return and refund policy below:
Eligibility for Returns and Refunds:
- Returns and refunds are only applicable if the product was received damaged or has manufacturing defects.
- If your BlackSheep Innovations Australia Awning arrives damaged or has any visible faults due to manufacturing errors, please contact us immediately within 7 days of receiving the product.
How to Request a Return or Refund:
- Contact Us: Reach out to our customer service team at [Customer Service Email] with your order number and detailed description of the issue.
- Provide Photos: To process your claim efficiently, please include clear photographs of the damaged product or the manufacturing defects.
- Return Instructions: Once your claim is verified, we will provide you with return instructions and a prepaid return shipping label.
Refund Process:
- After we receive the returned product and confirm the damage or fault, we will process a full refund to your original payment method.
- Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., sending the wrong item).
Exclusions:
- Products that have been used, altered, or damaged due to customer mishandling or misuse are not eligible for a return or refund.
- Refunds and returns will not be accepted for reasons such as a change of mind or if the product does not meet personal expectations.
Contact Information: For any questions or assistance, please contact our customer service team at sales@oceanicshade.com.
Thank you for choosing BlackSheep Innovations Australia. We strive to ensure your satisfaction with our products!